How to Check TruConnect Application Status Online

TruConnect application status online: Under schemes like the Affordable Connectivity Program (ACP) and Lifeline by the US government, all low-income people are provided free phone and internet data service. However, free phone and internet services are provided through a number of partner service providers, and the scheme works with the government to make services accessible to those who are unable to pay for them.

TruConnect Lifeline is one of the leading wireless Internet service providers in the USA and provides free phone and wireless services under the ACP to economically vulnerable US citizens. The Lifeline program offers free government smartphones, unlimited talk and text, free international calls, and up to 14 GB of monthly data packs.

If you have already applied for the TruConnect Lifeline program, then you would like to know about the status of my TruConnect application.

The main question is how to check TruConnect Lifeline Program application status. I have explained everything in detail in this article, so let’s start.

Truconnect Application Status

To check the TruConnect application status, you must have your order number with you. Make sure to keep this 7-digit order number handy so that you can easily check the status of your application when you contact customer care about the status of your application.

Alternative ways to check my TruConnect Lifeline Application Status are by phone number, through customer care, or the online portal.

Check Through TruConnect customer Care

You can call customer service at 1-800-430-0443 and inquire about the status of your TruConnect application. The support team will review your application number and provide the status of your TruConnect Lifeline application. 

You can connect with customer care Monday – Sunday from 5 a.m. to 9 p.m. PST.

Check through TruConnect official website

We found three methods to track my truconnect application status.

Method 1: Person live chat

  1. Visit the official website of TruConnect or go through this link at
  2. You can chat with customer care or send a message and ask them about the status of your truconnect application.
  3. You have to provide the order number or application number.

Method 2: Using

Alternatively, you can Check Your Status Through the TruConnect Website:

Method 3: Log in to Your TruConnect Account Online

  1. Visit the official TruConnect website.
  2. Navigate to My Account from the main menu.
  3. Select Already have an account.
  4. Enter your phone number and password to log into your account.
  5. Go to the Lifeline status section and track your status.

Follow these procedures to know how to check the status of your application to my TruConnect account. also, you can find your TruConnect account number and PIN.

Check Your Status by TruConnect App

You can check my TruConnect account application status through the official app if you have already set up a TruConnect lifeline account.

  • Download the MyTruConnect app from the Google Play Store or App Store.
  • Open the app and sign in to your account.
  • Then, enter your TruConnect phone number or SIM identifier.
  • Select the Lifeline Status from the menu.
  • You can check if your application is still pending, approved, or rejected.

How long does it take to get approved by TruConnect?

It takes 3-5 business days to be approved by TruConnect reviewers. Once the application status is updated, you will receive an email with the next steps at your registered email address.

if you have got approval and want to know how can unlock TruConnect sim card, please read the process here.

Why TruConnect Lifeline Application rejections

If your application status is not approved or rejected. This means that you are not eligible for the lifeline guidelines.

Here’s a guide to becoming eligible for the TruConnect Lifeline program.

  1. The applicant must be 18 years old.
  2. You must be a resident of an eligible state.
  3. Your income must not be above 135% of your state’s federal poverty guidelines.
  4. You participate in a government-assisted program like SNAP, SSI, WIC, LIHEAP, etc.
  5. You need to provide genuine proof of your address and contact details.

For more informaion, you can visit the official truconnect lifeline portal at


Does truconnect send you a phone?

Yes, when your application is approved, they ship your order to the provided shipping address. You should receive your order within 7–10 business days. You’ll get 14 GB of monthly data as well as a free Android phone or Wi-Fi hotspot. Those who qualify for the Truconnect Lifeline program get unlimited talk and text and free international calling in select countries.

How do I check my truConnect application status?

You can check the status of your TruConnect application via chat, phone, and email; you can also contact customer service at (800) 430-0443. You can chat with them or email them to inquire about the status of your TruConnect Lifeline application. You need to provide your application number to verify your account. After that, they will give the status of your application.

Conclusion: Now, you know the TruConnect application status-checking process through customer care, official website, App, etc. You must have your order number to frequently check. You can try all the above methods to track the TruConnect Lifeline application status online.

5 thoughts on “How to Check TruConnect Application Status Online”

  1. Hi my name is Tanya Warren I want to cancel my order so I can get my other phone back on because I don’t have no phone to call my doctor

  2. I’ve applied since December 2022! I still haven’t received, NOT a word about Anything to do with TruConnect!!! It really upsets me that I’m having to go through this with every company to do with free government phones!!!


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