Assurance Wireless Phone Replacement Online: How to Apply

Do you want to get a replacement phone from Assurance Wireless? If you are an Assurance Wireless phone customer and your phone feature is not working properly, is Lost, Stolen, Damaged, Hang up, Broken, or unusable, you can easily replace your phone free or with a fee.

Hence, read complete details on how to apply for an Assurance Wireless replacement phone, eligibility criteria for replacement phones, and frequently asked questions.

Eligibility Requirements for Assurance Wireless Phone Replacement

Follow the eligibility and qualification criteria or requirements to get an Assurance Wireless Phone Replacement.

Who is eligible for a replacement phone?

  • You can qualify for a replacement phone from Assurance Wireless if you are a beneficiary of any government assistance program such as SNAP, Medicaid, or SSI.
  • You can qualify if your total income is less than 135 percent of the federal poverty level.
  • You are the recipient of a free Assurance Wireless phone.

Valid reasons for an Assurance Replacement Request

  • Your phone has been physically damaged and is no longer working properly.
  • Technical problems have caused your phone’s features to stop working properly, and troubleshooting attempts have been unsuccessful.
  • If your phone is lost or stolen and you have reported it instantly to the police station and Assurance Wireless, you are eligible.

Required Document for Assurance Wireless Phone Replacement

The customer must collect the required documents to apply for Assurance Wireless Phone Replacement. If you provide it legally, you will be able to replace the phone.

  • Phone invoice or receipt of Assurance Wireless
  • Current tax returns
  • Copy of your birth certificate
  • Passport photograph
  • Current income statement from your low-income households.
  • US citizenship certification proof
  • Proof of income
  • Copy of the statement’s benefit

3 Steps to Request a Replacement Phone

To request a replacement phone assurance wireless, you must be qualified for this service. follow the simple steps please:

Step 1: you need to contact Assurance Wireless customer service through phone number, email address, and Live chat support.

Step 2: Then provide the required information and documents, personal identification, account and contact details, and proof of device malfunction or damage.

Step 3: Fill out the required form to file a replacement request, provide your explanation of the issue (damaged, malfunctioning, or lost/stolen), and submit the request.

By following these steps, you can complete the process of requesting a replacement phone from Assurance Wireless.

Let’s read the Steps to apply for a replacement phone from Assurance Wireless.

How to Apply for Assurance Wireless Phone Replacement

When you/individuals are eligible for an assurance replacement phone, you can follow the application process to request a new phone from Assurance Wireless:

  1. You need to contact Assurance Wireless customer support at 1-888-321-5880 and tell them about your situation like misplaced, lost, damaged, stolen, etc.
  2. After that, the customer care representative will notify you about the available options. You should file a report as soon as possible for a better result. You can live without any tension and your account balance will not be used.

Method 2: Go to the Assurance Wireless Centre

Go to the nearest service center, you can use an online app and ask for a phone replacement.

If the Assurance Wireless phone replacement service is available there, you will need to provide certain details, like a state ID and proof of eligibility.

One of their executives will help you in the replacement process and ask you questions about your account; if the answers are correct, you will be eligible.

Method 3: Call Customer Services

To replace your lost phone for free, you need to contact customer care at the given number (1-888-321-5880), call and ask your question, and provide some documents such as your State ID and proof of eligibility for verification of your identity and account details.

Once verified successfully by a customer support member, your request for a new device will be processed and dispatched to your address. You will also receive an email notification with the tracking number when your device is shipped.

So Guys this is the process to replace assurance wireless broken phones, damaged, or lost phones through customer care.

Assurance Wireless Phone Replacement Fee

If you have lost, misplaced, or damaged your Assurance Wireless phone, it is important to note that you may be charged a fee for a replacement, with no chance of a free one again. However, you can find out about free and charge by talking to the given assurance wireless customer service. Typically, the replacement phone fee for Assurance Wireless is $25 to get you a new device, plus a $10 shipping fee.

Assurance Wireless replacement phone activation Process

To activate your Assurance wireless phone, you can follow the simple steps:

  • First of all, you have to turn on your phone, to do that press and hold the Power button.
  • Allow the phone to connect to the Assurance network using hands-free activation and then check for updates, after which the phone will power off.
  • Now turn on your phone back and follow the screen prompt to customize it. You have to skip the setup screen and go straight to the next step.
  • Then, You need to call 611 and listen to the recorded instructions.
  • Finally, enter your Assurance Wireless account PIN (found at the top of your Assurance Wireless approval letter).

List of Assurance Wireless Replacement Phone

Before replacing your lost, damaged, or stolen phone, you need to make sure that you will not necessarily be getting the same model that you already have. As with the free government phone, the carrier will offer the phone that is available at the time.

Some of the models that you can get as assurance phone replacement models are:

  1. ZTE Prestige 2
  2. ZTE Quest
  3. ZTE Quest Plus
  4. ZTE Tempo X
  5. Kyocera DuraForce
  6. Kyocera JAX S1360
  7. Kyocera Hydro Reach
  8. Kyocera DuraForce XD
  9. Kyocera DuraForce XV+
  10. LG Optimus F3
  11. LG Aspire T40C
  12. Alcatel OneTouch Retro
  13. Alcatel OneTouch Cinch
  14. ALCATEL Dawn
  15. Samsung Entro Mobile Phone
  16. Jitterbug Smart 2
  17. Coolpad Illumina
  18. Coolpad Avail
  19. ANS Wiko Life
  20. ANS UL40
  21. ANS Rapidz
  22. Unimax U673c
  23. Unimax U683CL

Assurance wireless phone replacement T-mobile

Yes, Assurance Wireless is on the T-Mobile network, but it is not possible for you to replace your damaged or lost Assurance Wireless phone with T-Mobile. However, you can complete the phone replacement by requesting it with Assurance Customer Care.

Assurance wireless phone replacement tracking

To track assurance wireless phone replacement status, you can follow the steps below:

  • Visit the official website of Assurance Wireless at
  • Go to the My Account section.
  • Click on the Check Status option.
  • Enter your Application number and ZIP code.
  • After that, you can view your order status.

Alternatively, you can call customer care service to track your status.

How to contact Contact with Assurance Wireless customer support

You can contact Assurance Wireless by phone or email at 888-321-5880 or [email protected].


Will Assurance Wireless replace a broken phone?

Yes, Assurance Wireless will replace a broken phone, but you need to pay a fee for the replacement process. You can contact customer service by phone.

Will Assurance Wireless replace a lost phone?

Yes, it will replace a lost phone, you need to contact the assurance customer care at 888-321-5880 or [email protected].

What if I lost my assurance wireless phone

If your phone is lost, you may request a replacement phone from Assurance Wireless at 1-888-321-5880 or file a police report. In this case, your phone can also be found.


Now you know how to request an Assurance Wireless phone replacement online. Friends, lost, stolen, damaged, hung up, broken, or unusable, will have to pay a fee of up to $25 to replace.

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